how to book managed isolation nz

If you develop any symptoms of COVID-19 (cough, sore throat, shortness of breath, runny nose, loss of sense of smell, or fever) during the time of your isolation or any other illness, you must notify the health staff at your facility. Managed Isolation Allocation System – other languages, Exemption to join someone in managed isolation, Find out what to do if your flight is cancelled or rescheduled, Make a complaint about managed isolation and quarantine. Talk to the health professionals on-site if you have any concerns. Please note: This content will change over time and can go out of date. Wash your hands with soap and water often (for at least 20 seconds) and  dry thoroughly or sanitise your hands regularly. This includes electrical cooking appliances, gas cookers, candles, heaters, toasters, grill top ovens, items with naked flames, and combustibles. Stay in touch with your family and friends through other communication methods such as making phone calls or using apps like Zoom, SKYPE, etc. It does not apply to other aspects of being in the facility, or to the requirement to stay in this facility for 14 days.Please read through The Code and contact the health staff at your facility if you have any questions, or contact the following numbers for independent advice: The Nationwide Health and Disability Advocacy Service: 0800 555 050, The Health and Disability Commissioner: 0800 11 22 33. Wear face masks that have been supplied to you at all times when outside your room, or if someone needs to enter your room for maintenance or cleaning. They will advise what to do next. The Ministry of Health’s website has information, resources, tools and free apps to support your mental wellbeing, as well as information about organisations that can help if you need extra support. You should follow instructions from the Medical Officer of Health or Health Protection Officer during your stay. https://www.miq.govt.nz/being-in-managed-isolation/entering-isolation/welcome-pack/welcome-pack/ Wear face masks that have been supplied to you at all times when outside your room, or if someone needs to enter your room for maintenance or cleaning. This is the best way your health needs and wellbeing can be managed. On-site staff will ask you for your travel plans before you leave. The hotel offers free Wi-Fi. A national sexual harm helpline accessible via phone and internet. Most people will spend 14 days in managed isolation. There are currently four exemption application types available via the online application process: Transit Passenger; Medical Exemption; Joining Someone in Managed Isolation; and Exceptional Circumstances. There’s also help available with training and work experience, with your CV, cover letter or filling out applications. Talk to the on-site team first. Find out what to do if your flight is cancelled or rescheduled(external link). Call 0800 884 529. We will only use and disclose your personal information if that is permitted by our privacy laws. have a COVID-19 test on ‘day zero’ within 24 hours of arrival in a managed isolation and quarantine facility, remain in your room until the results of the test is known. Details on how you will travel from the isolation facility to your home/ residence. Everyone will respond differently: some may find it harder than others. In the week following your departure you will be contacted by the Ministry of Health to check your ongoing health. External calling is charged at hotel rates (per minute). 1. If you do not have an appropriate destination to go to, please talk to on-site staff who may be able to assist or refer you to Government agencies that can help. More information on safe handling of masks is available further on page 37 and 38 in the document. As we near the end of our stay in New Zealand’s mandatory quarantine (known as Managed Isolation & Quarantine or MIQ), we’ve realised it could be useful for other families to read about our experience. Low risk of having or transmitting COVID-19 includes confirming you have: You must meet these criteria to leave the facility and receive a letter confirming you have completed managed isolation. A: Anyone travelling to New Zealand from today must have a pre-booked voucher for 14-days of managed isolation or quarantine facility before boarding their … A man has been taken to hospital after attempting to scale a fence at Rotorua's Ibis Hotel managed isolation facility last night. Do not re-use or try to disinfect single-use face masks. Call 0800 726 666 for someone who will listen. Deliveries can not contain any illegal items or items that present a health and safety risk. Find out more: Managed Isolation and Quarantine website. From October 5 to November 10, … Managed Isolation Allocation System – other languages, Exemption to join someone in managed isolation, Welcome pack: Managed isolation facility for returnees to New Zealand, Find an Embassy or foreign representative in New Zealand on the Ministry of Foreign Affairs and Trade website, www.health.govt.nz/covid-19-mental-wellbeing, www.ird.govt.nz/topics/myir-secure-online-services, the complaints form on our Contact us page, have been in managed isolation for at least 14 days, do not have a temperature of 38°C or higher, in almost all cases, tested negative for COVID-19, six 330ml cans of beers (6-9 standard drinks), or, one bottle of wine (7-8 standard drinks) per day, or, four pack, up to 330ml each, of RTDs (7-8 standard drinks). The helpline provides nationwide free and confidential services from Monday to Friday between 9am-8pm. To secure their managed isolation voucher, people enter their flight number. They accommodate people who have been assessed as being at low risk of having COVID-19. If you need more information, visit www.health.govt.nz/covid-19. This interview will take place at the facility within 4 days of your arrival and will be organised by the on-site staff. Call 0800 111 757 or free text 4202 to talk to a trained counsellor. How to Get a Space in Isolation New Zealand’s managed isolation runs on an online allocation system, with a certain number of spaces available for each day. If you want to record your interactions with staff, please speak with them first. This tongikura was gifted to MIQ from the King and guides us through our effort to keep you and Aotearoa New Zealand safe. He waka eke noa (We’re all in this together). You can also access a mental health clinician at your facility with the support of your onsite registered nurses if needed. If you have any other type of enquiry, feedback or a suggestion you can: All enquiries are managed during regular business hours from Monday to Friday. Those people may be asked to stay in quarantine in case they become unwell too. Managed-isolation or quarantine on arrival requirements. They will explain what happens next. We believe that everyone has the right to make a complaint and for everyone concerned to be treated courteously and with respect, and given a full and fair hearing. We recommend using internet- based calling apps like FaceTime, Messenger and WhatsApp if you want to avoid telephone in-room charges. On flight to New Zealand – passengers informed by PA of the town they will complete Managed Isolation in (whole flight goes to same town). If you’re unable to talk, listen for the option to dial 55 – this will put you directly through to the Police. Discuss your travel plans for after your isolation period. The videos feature Sir John Kirwan and his ways of approaching life that help him on a day to day basis. Please familiarise yourself with it and do as the on-site staff request. Always maintain 2 metres distance from others except those who are in your ‘bubble’ (your family/partner). Please note: This content will change over time and can go out of date. Remember to track your movements using the NZ COVID Tracer app. It is important you inform the on-site staff of anyone that could be a close contact. Exercise sessions or areas may be available in your facility. You must only wear single-use face masks that are provided by the MIQF. If you have any follow up questions or queries regarding your health or develop any symptoms of COVID-19, please call Healthline on 0800 358 5453 or your GP. Daily mental wellbeing, Coping with uncertainty, stress, worry, sleep, thriving. Find an Embassy or foreign representative in New Zealand on the Ministry of Foreign Affairs and Trade website. The Wellbeing Sessions are free, online, community events you can join in real-time. Unfortunately, we do not have the ability to book a space or find available dates on your behalf. Wear face masks (single-use) that have been supplied to you at all times when outside your room. In almost all cases a negative COVID-19 test and confirmation from a health practitioner that you are a low risk of having or transmitting COVID-19 are needed before you can leave. For general information about the COVID-19 situation in New Zealand you can visit. You may be moved to another facility or area and will be required to quarantine. By nurturing and strengthening all dimensions, you support your health and wellbeing, as well as the health and wellbeing of your whānau. The Government is extending pre-departure testing to all travellers to New Zealand, except those from Australia, Antarctica and most Pacific Islands. Do not place towels or flammable materials on heaters to dry. COVID-19 test within 24 hours of your arrival (except for returnees from excluded countries - Australia, Antarctica and some Pacific Islands). They are there to help. Visit the COVID-19 website(external link). To help us continue keeping the country safe, we have implemented a system of Managed Isolation and Quarantine (MIQ). Read More. You should contact the onsite teams first to help with your concerns. Put them in a bin immediately and sanitise your hands. Speak to the on-site team about local delivery options. They will assess your condition and discuss with you the appropriate next steps. It is updated regularly and changes may be made during your stay. To help us continue keeping the country safe, we have implemented a system of Managed Isolation and Quarantine (MIQ). There are other places you can go for information: The managed isolation and quarantine website, COVID-19 health information(external link). Contact the Ministry of Social Development riqc@msd.govt.nz. While this may feel distressing, you will receive a high level of clinical care from a dedicated team of health professionals. (From top left) a celebratory gingerbread man treat for guests, health workers at The Sebel, a defence force worker at The Rydges in Rotorua plays a festive song, hampers given to guests at the Jet Park Hotel in Hamilton, James Smith opens his present while in managed isolation, and Santa arrives in Christchurch's MIQ. For a list of hotels in NZ currently managing isolation guests please check the list below. If you believe someone isn’t sticking to the rules or is behaving in a way that is likely to spread COVID-19, please report it to the on-site team – you can also report any issue on the COVID-19 website(external link). Take your face mask off by removing from the earloops. For your safety, CCTV may be in operation within your facility. This included a strict nationwide lockdown and working through our 4-level COVID-19 Alert system. There are a number of specialists onsite who are able to deal with a variety of issues including security, safety, health and wellbeing, food and welfare support. The legal COVID-19 Orders which require you to stay at this facility also require you to be tested for COVID-19. On this page All facilities used for isolation or quarantine are closely monitored to make sure measures are in place to keep New Zealand safe. If your test result is negative, you will be notified via text message or a phone call, or by the on-site nursing team. It may still show up later in your stay so it’s important to continue good hygiene and isolation measures throughout the duration of your time in managed isolation. See Appendix one for more information on testing and results. If you need language assistance, your Facility Manager or Wellbeing Coordinator can arrange an interpreter for you. There may be time limits on smoking areas and you may be escorted while smoking. We will do all we can to make your stay as pleasant as possible. https://www.miq.govt.nz/about/contact-us/ Health staff conduct a comprehensive health and wellbeing check to ensure you have everything you need for your stay. You are required to stay in the isolation facility for a minimum of 14 days. It takes about 10 seconds to collect the sample. You must be clear of COVID-19 symptoms for a minimum of 72 hours before you can leave. You should contact the on-site team first with any queries or concerns. While smoking you need to physically distance from others not in your bubble. It is normal to not feel right all the time during this period of isolation. Contact the hotel reception and ask for a nurse to help you with your health concerns. This includes opening the door to receive food or give laundry. If you are travelling from the UK or USA you will be tested 3 times for COVID-19. (external link), Facebook (external link)Twitter(external link). There are no new cases in the community. Call 0800 787 797 or free text 8681 or online chat at alcoholdrughelp.org.nz for support with alcohol or other drug problems. Returnees to New Zealand are being warned that spaces in managed isolation facilities are filling up fast, with only a slim timeframe to book before Christmas. Testing involves having a swab taken from the back of your nose. These facilities are hotels where you will be given extensive support throughout your stay. Cough or sneeze into your elbow or cover your mouth and nose with tissues. www.covid19.govt.nz(external link) or the Ministry of Health website www.health.govt.nz(external link). Throughout your stay, you have the right to consult a lawyer at your own expense (see information about your rights in Appendix 3). Avoid touching your face, including your eyes, nose, and mouth if your hands are not clean. One of these cases is classified as historical and deemed not infectious. Help is available for all adults and children. If you're returning to New Zealand, the first step is to register on the Managed Isolation Allocation System. Many tāngata/people find that having a kōrero or talanoa/conversation with a support person can really help. You will need to wear single-use face masks and maintain 2 metres distance from others. If the room allocation rate is projected to reach the operational capacity level in the next 14 days, no additional rooms can be allocated in the days leading up to this peak. Entering and leaving a facility Having a negative test means that COVID-19 was not detected at the time you were tested. You will also need to complete a Managed Isolation Exit Form. Do not enter the hotel room of anyone who is not in your ‘bubble’. There are over 300 episodes that have lessons designed for all early learning and school ages. Smoke alarms can be activated by dust, steam, smoke and other fumes and vapours. Since March 2020, over 80,000 people have successfully been through managed isolation and quarantine and have come safely into the community. Staying in managed isolation is a legal requirement under the COVID-19 Public Health Response (Isolation and Quarantine) Order 2020. If your concern isn’t resolved, you can raise your issue by using the Complaints Form on the MIQ website. Your facility will inform you about how to book in for exercise or smoking. If you have any of these conditions they may decide not to proceed with the test as your health is the primary concern. When you leave your room, you must wear face masks that have been supplied to you. When a case of COVID-19 in the facility is confirmed, the people involved are isolated before being transferred to a quarantine facility. Of 72 hours before you book your flight help us get the appropriate next steps arising from as. 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